Return & Refund Policy
At Sand + Fog, we want every customer to love the candles, aromas, personal care items, perfumes, and diffusers they purchase from us. If you need to return a product, please follow the process outlined below to ensure a smooth experience.
Return Eligibility and Timeframe
You can request a return within 30 days from the date your order ships. To be eligible, products must be unused, unwrapped, and returned in their original packaging.
Returns are not accepted for:
- Opened or used products, except in cases of manufacturing defects
- Items labeled as final sale or limited edition
If you are uncertain whether your item qualifies for a return, please contact us before sending it back. We’ll confirm eligibility promptly.
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, notify us within 7 days of delivery. Please include a photo showing the issue. In such cases, we will cover return shipping. You may choose to receive a replacement or a refund.
How to Initiate a Return
- Contact us via our contact page with your order number and the items you want to return.
- Wait for our authorization and detailed return instructions before mailing the products back.
Return Shipping Responsibility
You are responsible for return shipping costs unless your return is due to a defective product or an error on our part. To protect your refund, please use a trackable shipping service; Sand + Fog cannot reimburse items lost in transit.
Refund Processing
After we receive and inspect your returned items, we will issue a refund to your original payment method. This typically takes 5-10 business days, depending on your bank or card issuer. You will receive an email confirmation when your refund has been processed.
Exchanges
If you prefer an exchange for a different scent or product, let us know. Exchanges are subject to stock availability. If the new item costs more, we will send you a payment link to cover the difference. If it costs less, we will refund the price difference to you.
About Fragrance Preferences
Fragrance preferences are personal, so a product you don’t love is not considered defective. If you are unsure about a scent before ordering, please reach out to us for guidance – we’re happy to help you select something you’ll enjoy.
Contact Us
If you have questions or need assistance with returns or exchanges, please reach out via our contact page or email Jessica at jessicajohnson802370@outlook.com. We are here to help you have the best experience possible with Sand + Fog.