Shipping Policy

Sand + Fog Shipping Policy

Order Processing Time

Sand + Fog processes all orders within 1-2 business days. Orders placed on weekends or holidays will be handled on the following business day. During peak seasons or special promotions, please allow an additional 1-2 business days for processing. We will inform you if any significant delays arise.

Shipping Destinations

We primarily ship within the United States. If you live outside our standard shipping zones but want to place an order, please contact us directly at jessicajohnson802370@outlook.com to discuss possible shipping accommodations.

Shipping Methods and Delivery Times

Standard Shipping: Orders ship via UPS Ground from California, with delivery typically occurring within 2-9 business days after dispatch. Actual delivery time varies based on your location.
Expedited Shipping: Available for most domestic orders. Fees for expedited shipping will be calculated and shown at checkout.

Free Shipping Threshold

Orders totaling over $75 qualify for free standard shipping. Your shopping cart will notify you once you reach this amount.

Shipping Fees

All shipping costs are calculated and displayed at checkout according to your chosen shipping method and delivery address.

Order Tracking

Once your order ships, you will receive an email with a tracking number. Please allow a few hours for the tracking information to activate in the carrier’s system. Alternatively, you can track your order by logging into your Sand + Fog account.

International Shipping

International delivery times vary widely depending on the destination and customs processing. Customs fees, import duties, and taxes are the responsibility of the recipient. Sand + Fog does not collect or reimburse these fees. We advise checking with your local customs office for potential charges.

Lost or Delayed Packages

If your tracking shows no movement for an extended time, contact Sand + Fog promptly to open a case with the carrier. For confirmed lost packages, you may request either a replacement shipment or a refund.

Shipping Address Accuracy

Please verify your shipping address carefully during checkout to prevent delivery issues. If you realize there is an error after ordering, contact us immediately. We can correct the shipping address only if your order has not yet shipped. Once in transit, you must work directly with the carrier for address changes.

Damaged Deliveries

If your package arrives with visible damage, take photos before opening it. Should the contents be damaged, notify Sand + Fog within 7 days of receipt so we can assist in resolving the issue.